Customer Support
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Live Chat
Chat with our support team in real-time during business hours.
Mon-Fri: 9 AM - 6 PM EST
Support Plans
Choose the support level that works best for your needs.
Standard
Included with all projects
Included
- ✓ Email support
- ✓ 48-hour response time
- ✓ Bug fixes and patches
- ✓ Documentation access
Popular
Premium
For growing businesses
$500/mo
- ✓ Priority email support
- ✓ 24-hour response time
- ✓ Monthly updates
- ✓ Bug fixes and patches
- ✓ Performance optimization
- ✓ Dedicated contact
Enterprise
For large organizations
Custom
- ✓ 24/7 phone & email support
- ✓ 1-hour response time
- ✓ Dedicated account manager
- ✓ Custom development
- ✓ SLA guarantee
- ✓ Priority queue
Troubleshooting
Site Performance Issues
- Check performance optimization guides
- Clear browser cache
- Check for browser compatibility
- Contact support for diagnosis
Integration Errors
- Verify API credentials
- Check API documentation
- Review error logs
- Open support ticket with error details
Login Issues
- Verify email address and password
- Try password reset
- Check browser cookies are enabled
- Contact support if locked out
Billing Questions
- Review your invoice details
- Check payment method status
- View billing history
- Contact billing support
System Status
API Services ● Operational
Dashboard ● Operational
Platform ● Operational
Hosting Infrastructure ● Operational
Last updated: November 29, 2025
Service Level Agreement (SLA)
99.9% Uptime
Our infrastructure is designed and monitored for high availability and reliability.
Automated Backups
Your data is backed up automatically to ensure it's always protected and recoverable.
Security Monitoring
24/7 security monitoring and threat detection to protect your systems and data.
Disaster Recovery
Comprehensive disaster recovery plan with regular testing to ensure business continuity.